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  • How do you repair a mask? How durable is it?
    Any chips or cracks are carved out with a Dremel and any loose material is removed. A flexible, 2-part epoxy filler is then applied, forming a chemical bond that is highly durable and impact-resistant. The repair area is then sanded down and refilled as necessary until a coat of primer confirms it is smooth and ready to accept paint. Any repair work will require additional paint and protection. Our mask painting service provides the perfect finish to restore your mask as if it were brand new, Any major damage can be repaired, hardware and foam can be replaced, and custom mask parts can be installed if required. Repairs are in addition to painting services, and vary depending on the severity of the damage.
  • My mask is from a company that no longer exists, what can I do?
    We can help with just about any mask related query you might have. If there is something unique you are looking for, we may be able to find it or make it for you!
  • How much does it cost? What am I getting?
    Mask painting starts at $400, with tiers at $500, $750, $1000 and $1500+ reflecting increasing complexity and detail. We are able to paint whatever you want, adjusting accordingly to fit the tier most appropriate for your project. Visit our Mask Painting page for more info. You are getting a professional, customized paint job from an artist with over 10 years of experience working almost exclusively on goalie masks. We know how to properly prepare, paint and protect your mask, and are passionate about it. While we understand the need for a quick turnaround time, we prioritize having a high quality end product that exceeds your expectations. All mask painting tiers will go through the same process, differentiated only by the design and artwork involved. Prep work on your mask begins with disassembly and taping off of anything that doesn't need to be painted. Then your mask is sanded, primed, base coated, and ready for artwork. We will then begin work painting your design onto your mask. This may involve intricate stencil work, freehand airbrushing, drawing, erasing, image transfer, or other various artistic techniques. Once your design has been painted, the mask undergoes a 3 day clear-coating process. This ensures a smooth, durable clear finish that will offer the best protection possible for your newly elevated mask. Your helmet is then reassembled, photographed, and ready to be returned once your invoice is fully paid.
  • How does the design process work? Do we get to see any sketches?
    At Shott Customs, the design process is collaborative and tailored to each client's unique vision. We begin by discussing your ideas, inspirations, and goals for your mask design. We will determine which of our services you require, when we will be available to work for you, and we will email you an invoice. We will then require a $200 deposit to book you in. This deposit goes towards your final invoice. The deposit is non-refundable once work has begun. Please see our Design Resources for mask templates and tips to help you get started. Once we have received your deposit, details, and have you scheduled in, work on you design proof will begin. Remember, refining the design through adjustments is a key step in our collaborative process. Your input during this phase is invaluable in aligning our vision with yours, guaranteeing your complete satisfaction with the final product. When we have agreed on a design proof, work can begin bringing it to life on your mask.
  • How long do you need my mask for?
    Typically, our production timeline ranges from 2-4 weeks from the initial consultation to the completion of your unique mask. The time needed to complete your custom-designed mask will depend on a variety of factors, including the complexity of the design, any special materials or techniques required, and our current order volume. We take pride in ensuring each custom mask is carefully crafted with attention to detail, and we appreciate your patience as we create a unique piece of wearable art for you. If you have any urgent requests or specific deadlines, please let us know, and we will do our best to accommodate your needs.
  • What if I cant be without my mask for that long?
    We will provide you with a loaner mask if we are able. This is at no extra charge, but subject to mask availability and must be returned upon completion of your project. If you need to meet urgent time constraints, we can prioritize your project for a $200 Rush Order fee
  • Does it matter what color my mask is?
    No, the starting color will only effect the color on the inside of your mask. Unless you'd like us to paint the inside as well.
  • Can you supply a mask for me?
    We can arrange a mask for you to purchase, if needed. We do not custom build masks.
  • When do you need my mask?
    We can accept your mask once we have your deposit. Having your mask earlier does not mean that work will begin earlier, but it does make it a possibility. Typically we would hope to have your mask the week of your estimated start date, once we have a design finalized. Any shipping will be an additional fee.
  • What payment do you accept?
    We accept cash, e-transfer and PayPal.
  • Do you offer any warranty?
    No. The durability that our painting process provides is the best currently available, given the high-contact nature of hockey, it's common for masks to experience wear and tear, like chips, over time. If any of our work has clearly been done incorrectly, we will fix it free of charge. This will be at our discretion.
  • Will I see the mask as its being painted or will it be a surprise reveal?
    While I do photograph your project regularly as it progresses, I typically will update you when the design has been finished and I require your final approval before it is cleared. If you would like more regular updates, or a more mysterious reveal, we are happy to accommodate you.
  • Is a wrap right for me? What do I need to know?
    Wraps offer great value for mask customization but its important to understand some of the limitations. Wraps are often done in sections because of the difficulties presented by wrapping a curved object like a mask. This means that up close you will be able to see the different layers where vinyl overlaps. Vinyl is not as durable as a traditional paint job, but since it is removable it makes it easy to update your mask in the future. Your finished wrap may differ slightly as we must heat and stretch the vinyl across the curves of your mask. The texture of the wrap is also going to be different from a paintjob, and many effects will be muted without specialty vinyl.
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